Help Center
Answers to common questions about Scoop.
What is Scoop?
Scoop is a trust platform built to help people understand who they're interacting with online. By aggregating your connected social accounts into one profile, Scoop helps users verify they're talking to an account-verified user. Account-verified users leave rich digital footprints; bots and scammers usually do not.
How is Scoop available?
Scoop is available on the App Store for iOS. Download it at apps.apple.com/us/app/scoopsocialstechllc/id6777167855.
What is a Trust Score?
Your Trust Score (0–100) reflects signals such as verified social account connections, reviews you've received, community activity, and connections with other users. Higher scores generally indicate a more established profile on Scoop.
Which social accounts can I verify?
You can currently verify Google, Facebook, LinkedIn, Snapchat, and Twitch through secure sign-in. Each verified connection helps confirm that the account belongs to you. More platforms are coming as integrations are approved.
How do I improve my Trust Score?
Connect your verified social accounts, get reviews from people you know, stay active on the platform, and build your network. Your profile shows what's contributing to your score.
Who can write reviews about me?
Any Scoop user can write a review about another user. Reviews are first-hand accounts and contribute to your Trust Score. False, misleading, retaliatory, or malicious reviews can be flagged for moderation.
Can I remove a review about me?
You cannot remove reviews yourself, but you can flag reviews that violate our community guidelines. Our moderation team reviews all flags and removes content that is fake, malicious, or violates our Terms of Service.
How do connections work?
Scoop has a two-tier model. Anyone can follow your public profile. Certain content is only visible to your accepted connections, depending on your privacy settings and the feature involved.
How do I delete my account?
Go to Settings → Account → Delete Account in the app. Type DELETE to confirm. In-app deletion disables your account immediately and starts the deletion process; associated data is removed within 30 days, subject to legal retention obligations. If you request deletion by email ([email protected], subject: "Delete My Account"), it is processed within 30 days. Reviews other users wrote about you remain on the platform with your identifying link removed.
How do I contact support?
Email us at [email protected]. We aim to respond within 1–2 business days.