Privacy Policy
Your privacy and data security are our top priorities. Learn how we protect and handle your information.
1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Basic Profile Information: Name, email address, phone number, username
- Optional Profile Data: Bio, general location (city/region), profile picture
- Communication Data: Records of your interactions with our support team
- Payment Information: Billing details processed securely through Stripe (we do not store payment card information)
Automatically Collected Information
- Usage Data: Information about how you use our services
- Device Information: Device type, operating system, browser type, IP address
- Location Data: Approximate location based on IP address (with your consent for precise location)
Information We Do NOT Collect
- Physical Mailing Addresses: We do not collect or store your home address
- Social Security Numbers: We do not request or store SSNs or government ID numbers
- Financial Account Information: We do not store bank account or credit card details
- Third-Party Social Media Content: We only collect basic profile information you choose to connect
2. SMS and Phone Communication Consent
Express Written Consent for SMS Messages
By providing your mobile phone number to Scoop Technologies, you are providing express written consent to receive text messages from us. This includes:
- Account verification codes and security alerts
- Service notifications and updates
- Important account-related communications
- Promotional messages (only if you explicitly opt-in)
How We Obtain Consent
We obtain your consent through our web forms where you:
- Enter your mobile phone number
- Check the consent checkbox acknowledging you agree to receive SMS messages
- Submit the form, confirming your consent
Types of SMS Messages
- Transactional Messages: Account verification, password resets, security alerts
- Service Updates: System maintenance notifications, feature updates
- Marketing Messages: Only sent with separate explicit opt-in consent
Opt-Out Procedures
You can revoke your consent and stop receiving SMS messages at any time by:
- Replying "STOP" to any SMS message from us
- Updating your communication preferences in your account settings
- Contacting our support team at [email protected]
- Calling us at the phone number provided in our contact information below
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations and enforce our terms of service
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With trusted vendors who perform services on our behalf (e.g., SMS delivery, payment processing)
- Legal Requirements: When required by law, regulation, or legal process
- Safety and Security: To protect the rights, property, or safety of our users or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
Third-Party Service Providers
We work with the following types of service providers who may have access to your information:
- SMS Services: Twilio for SMS delivery and phone verification
- Payment Processors: Stripe for secure payment processing
- Analytics Services: For understanding usage patterns and improving our services
- Cloud Hosting: For secure data storage and application hosting
5. SMS Opt-In Workflow Documentation
For Twilio Verification Compliance
This section documents our SMS opt-in process for compliance with carrier and regulatory requirements:
Opt-In Process:
- User visits our website and navigates to account creation or phone verification page
- User enters their mobile phone number in the designated field
- User sees clear language explaining they will receive SMS messages
- User checks a checkbox confirming consent to receive SMS messages
- User clicks submit, providing express written consent
- System sends verification code via SMS
- User enters code to complete verification
Consent Language Used:
"By providing your mobile phone number and checking this box, you consent to receive text messages from Scoop Technologies for account verification and service notifications. Message and data rates may apply. Reply STOP to opt out at any time."
Opt-Out Process:
- Users can reply "STOP" to any SMS message
- Users can update preferences in account settings
- Users can contact support to be removed from SMS communications
Last updated: January 15, 2025
Effective date: January 15, 2025
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